Terms & Conditions

Any orders over £500 in value (excluding VAT) will be delivered on the UK mainland carriage paid. Carriage will be charged on any, non-school, orders under the value of £500. All school orders over £50 (excluding VAT) will be delivered on the UK mainland carriage paid.

Any claims in respect of goods damaged, lost or incorrectly supplied must be notified within 7 days of receipt of invoice.

Any goods, unless they were incorrectly supplied or were identified as faulty upon receipt, must be returned at the expense of the customer. Refunds and exchange in such cases will be considered on a case-by-case basis. Your statutory rights are not affected.

Customers who wish to open a credit account should fill out an application form.

Credit customers are required to pay outstanding accounts within 30 days from the date of invoice. Later payments will attract a surcharge of 2.5% per month charged on a daily basis. The surcharge will become payable immediately the account becomes overdue. Non-credit customers’ goods can only be dispatched or collected on payment of a ‘Pro-forma’ invoice.

Customers will be charged £15.00 for each unpaid cheque. Cheques returned for re-presentation will be charged £15.00 each time the cheque is returned.

Any costs in connection with the collection of overdue accounts, including any charges levied by third parties, will be payable by the customer.

All goods invoiced remain the absolute property of the supplier until the total amount due has successfully been received by Stitch Design.

These terms shall prevail over all other terms and no printed or written conditions shall apply which are inconsistent with these terms.

The placing of an order will confirm acceptance of terms of business.